Im sorry to sound callous, but that shouldnt be my problem. The manager said that theyre working on improving and theyre under new management. I dont know why I would be expected to continue to shell out hundreds of dollars per outing. I express my concern that this is becoming a trend, and that I have to travel 40+ minutes to get to the theater, to pay more money than a normal theater, and then get horrible service with exhorbitantly priced, subpar food. I talk to him and am given some unclear promise about a credit to my iPic account, and that he will talk to the employee. Obviously Im annoyed, so I go to the front to speak with a manager. Towards the end of the movie our waitress shows back up to give us our check. 5-10 min after that some one finally shows up (still not the original waitress) and I ask for a refill (nothing else). About 10 min later we got our food, with my steak fries being less than piping hot. Some manager type person showed up, and we told him wed not received the bulk of our food yet, and I asked for a refill on my drink. While the nachos got brought out first, 20 minutes later we were wondering where the rest of our food was, so we pressed the button to page our waitress. She was not the one who delivered our popcorn or food. Our waitress showed up to take our order, and then disappeared for the rest of the movie until it was time to bring our check. Thats not hyperbole, nor am I using the word "literally" in its colloquial sense for emphasis, I mean that there were 6 individual tortilla chips on a plate with some melted cheese on them. The nachos are, as my wife said when we got them, "pathetic." Literally 6 tortilla chips with some melted cheese plus enough guacamole and sour cream for 3 of them. We ordered nachos to start, my wife got the biscuits again and I got steak fries. For the third time were in the premium plus seats, again in a group of 4. We just got out of seeing Valerion for my wifes birthday, and again, abysmal service. Good service, food brought out expediently. The second time, we went and saw Spiderman Homecoming. Great, I thought, maybe its just one bad waiter - no business is immune to that. I went and informed management, who apologized and refunded the cost of the tickets, while promising to talk to the waiter. Now after the wait and the lack of communication, youd think that they would comp our drinks or something. She got the shrimp tacos, which she said were not great. The original waiter came back and told my wife that it turned out that they were out of biscuits and she would have to choose something else. We explained that my wife hadnt received her food, and they said they would go and check. We paged the waiter, and some one else came. After taking our order, our water disappeared, and about halfway through the movie my wife still hadnt gotten the biscuits shed ordered. The first time we went to Guardians of the Galaxy 2, bringing three friends with and getting the "premium plus" seats which supposedly come with in theater service. We were excited to find this one in Bethesda, but we have now had abysmal customer service experience two out of the three times we have come here. My wife and I are originally from the Midwest, where iPics are a tad more abundant.
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